Live Agent Handoff - Webhook Token for Glia - LIVE_AGENT_UNABLE_TO_START_CONVERSATION

Hi all, I think I have the correct webhook token now, but I am getting the following response:

I attempted again to start a live agent chat for you with the description you provided, but the request failed due to an internal system error with the target URL (https:///visitors?")`), so the conversation with a live agent could not be opened.

How/where change I alter the target URL?

Hi,

It looks like you have the wrong connector selected in Handoff → Live Agent Handoff. Kindly change it to the one that you recently created and try again.

Hi, I reverted to that one and got the same result, so then I tried changing the api key id for that connector (as I’m not actually sure which api key ID to use for the connector) as well and I’m still not able to successfully accomplish the live agent handoff

I think we are failing to generate the token. It might be that the credentials in the connector are not valid. Can you run this cURL request with the ID and secret that you have in the connector ?

 curl -X POST https://api.glia.com/sites/tokens \
    -H "Content-Type: application/json" \
    -H "Accept: application/vnd.salemove.v1+json" \
    -d '{"api_key_id":"<your_id>","api_key_secret":"<your_secret>"}'

I honestly am not sure which is the correct api key id and which is the correct api key secret. So I’d like to generate new ones entirely instead of trying to find out what the previous ones were. What would be the best way to do that?

Nevermind, I just generated a new client ID and secret and inputted it into the connector, will try to test out now

Ok, here are the steps i took:

-generated a new client ID and secret and inputted it into the GliaSandbox connector

-GliaSandbox connector is the Select Connector for the live agent handoff

-Webhook is set to GliaSandbox, UID from webhook is retrieved and is inputted into live agent handoff

Perhaps the Queue ID or even the Site ID is incorrect? Not sure what else the issue might be

You can find the site ID in the Settings section in your instance and you can find the queue ID under the queue section.

As for the secret make sure that it is within the character limit which is 40 characters. More information on this can be found here.

As for access guide, you can find that document here.

Hi, i generated a new api key and secret from Glia, I inputted it into the connector, I’m using the webhook token associated with GliaSandbox connector, and I verified that the correct Site ID is being used. Not sure what else there is to try.

​@varockiasamy Hi, wondering if you have any thoughts on how best to solve this? Thank you